Most popular 12301 Li Nong's speech preview upgrad

2022-09-19
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12301 Li Nong's speech preview "upgrading from a service provider to a data operator"

2017 China customer experience innovation conference hosted by CTI Forum () will be grandly opened at Westin Hotel Yitian, Shenzhen on September 14. The theme of this conference is to seize the opportunity in the digital transformation of the contact center. 12301 Li Nong, chief marketing officer of the National Smart tourism public service platform, will attend this conference and deliver a keynote speech "Meeting the challenges of the new era, upgrading from a service provider to a data operator", speech time: 09:10-09:40, September 14 (Thursday)

12301 introduction to Li Nong, chief marketing officer of the National Smart tourism public service platform:

Li Nong, deputy director of the evaluation center of the value-added services Professional Committee of the China Communications Enterprise Association, expert member of the customer relationship management professional committee of the China informatization promotion alliance, member of the cc-cmm international standards Steering Committee, Chief Strategic Officer of the 12301 National Smart tourism public service platform, editorial member of the customer World magazine, has been compiled, edited Participated in the preparation of "call center digital management", "bank customer service center planning and construction", "customer service management" and other works. Since entering the call center industry in 1998, he has put forward many proposals, such as call center with CTI technology as the core, active service, a full set of solutions, contact center cloud service, etc. in 2013, his idea of all media interaction center has been widely recognized and affirmed in the industry. In 2014, many leading enterprises began to build an all media interaction center under the guidance of their ideas. 1. The microcomputer controlled glass reverse zigzag experimental machine adopts a double column gantry structure

about 12301 National Smart tourism public service platform

12301 is a national tourism service, which provides tourism consultation and complaint services for tourists in the form of voice + service number/enterprise number + official + city service all media interaction, so as to improve the tourism experience of tourists

12301 National Smart tourism public service platform, officially put into operation in September 2015, is a credible service aggregation platform connecting tourism travelers, practitioners and regulators. It is the first national tourism public service platform built in PPP mode among national ministries and commissions. At present, the 12301 platform has realized the centralized acceptance of tourism consulting and complaints in 31 provinces across the country. Tourists can obtain 7x24 tourism consulting and complaint services worldwide by dialing 12301 voice, 12301 official account, urban services, Alipay urban services, and officials of the National Tourism Administration, taking into account the enterprise itself and the surrounding microenvironment. 12301 national tourism service also realizes information sharing with 12315 and 1234 in some provinces and cities in China, and 12308 Chinese citizens consular protection, so as to protect the rights and interests of tourism consumers to the greatest extent

12301 National Smart tourism public service platform, as the first platform to provide tourism public services in the form of voice + service number/enterprise number + official + city service all media, pursues the public service concept of government serving the market and public serving the public, and has the functions of tourism public information distribution and information, China's tourism industry operation supervision, scenic spot ticket reservation and passenger flow warning Five functions, including multilingual tourism image promotion and national tourism big data integration

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